There when you need us
We’re available any time of the day or night to assist you in an emergency. Simply talk to your account manager, or one of his or her team members, directly. No call centres, no delays, just good service. Last minute changes no longer have to waste your time or money. No more struggling with inflexible arrangements, no more sitting around in airports unsure whether you’ll be able to get onto the next flight. We’ve got you covered. And best of all, this service is available at no additional charge.
Expect the unexpected
If you, or your staff, frequently travel on business, then you know to expect the unexpected. Whether it’s cancelled flights, lost luggage, or medical emergencies, it’s good to be prepared. Your account manager has years of experience in dealing with the unexpected, and we are on call 24/7 to assist you in any travel emergency.
Using After Hours Assistance
Simply let us know as soon as you become aware of any changes to your itinerary, or of any emergency situation, and rest assured we will take care of it. Your dedicated account manager and his or her small expert team understand your business, know your itinerary, and are standing by 24/7 to assist you and your staff. Whether it’s the middle of the night, the weekend, or a different time zone, you can be certain that a specialist is ready to assist you with any travel emergency.
No Call Centre
Of course there’s something undeniably reassuring about a familiar voice when you need to change your travel plans quickly. You can speak directly to your account manager, or a team member, who knows where you are and where you need to be. Aren’t you glad we don’t believe in call centres?